We've compiled a list of commonly asked questions for your convenience. If you are unable to find the answer to your question, please contact us for further assistance. It's just one more way Fondvue makes it easy to get eyeglasses you'll love.


1.How do I get a prescription?

2.What do I need in order to place an order for prescription glasses?

3.I'm unsure about how to enter my prescription online. Can I send it to you instead?

4.Who checks my order to make sure I haven't entered anything that is obviously wrong?

5.Can I order frames without prescription lenses?

6.Can I use my contact lens prescription to order glasses?


1.What do the three frame measurements mean?

2.How can I choose the right frame?

3.How can I choose a frame if I have a high prescription?

4.What types of frames do you sell?

5.I don't have a prescription; I would just like the frames. Can I get non-prescription lenses fit into the frames?

6.Do you offer children's frame?

7.Are there any limitations for Bifocals or Progressive Freeform lens?

8.What if my frames need adjusting after I get them?

9.How to Take Care of Your Glasses?


1.What forms of payment do you accept?

2.Do you accept cash and cheques?

3.Can I pay using my Flex Spending or Health Savings Account card?

4.Can I get a invoice?

5.How long do I have to use the funds in my Flexible Spending Account?

6.Is the Payment page Secure?

Return adn Exchange:

1.What is your guarantee and return policy?

2.Can you replace the lenses in my fondvue frames?

3.Can you replace the lenses in my non–fondvue frames?

4.I've received my glasses but would like to return them. How can I do this?

Place or Change An Order:

1.What do I need before placing an order for prescription glasses?

2.How do I place a purchase order for prescription or non-prescription glasses?

3.How do I submit my eyeglass prescription?

4.How do I change or cancel my order?

5.I need my glasses fast! Can I pay for expedited shipping?

6.I’m having trouble with the website. Help!

International Order Basics:

1.Which countries do you serve?

2.Will I be charged for any extra payment expect for the products and shipping charges?

3.How do you handle shipping delays?